First Step Internet & Telephone Services

Outlook/Outlook Express Mail Settings	bignet.net	mich.com	bignetnorth.net	benzie.com
Incoming Mail (POP3)	mail.bignet.net	mail.mich.com	mail.bignetnorth.net	mail.benzie.com
Outgoing Mail (SMTP)	mail.bignet.net	mail.mich.com	mail.bignetnorth.net	mail.benzie.com
SMTP Authentication	This setting should be turned "on" in order to send mail

Important Email Information

First Step Member Services

Click on the questions below for answers:

What has changed?

First Step has moved the mich.com, bignet.net, bignetnorth.net and benzie.com email accounts to our mail servers. The biggest change will be a new WebMail Interface and a new WebMail Address.

If you use Outlook, Outlook Express or a similar program to check your mail, your existing mail settings will still allow you to get your mail. One change that needs to be made is in your account settings. You need to turn on SMTP Authentication in order to send email. Please call the HelpDesk if you need help changing this setting.

I'm missing some email. Where is it?

If you still have any mail that has not been migrated, please contact us as soon as possible. The old mailboxes on the MichTel mail servers will be removed on 1/31/2007.

Check your old MichTel mailbox here

Any saved email will be here.
Let us know if you still have any mail you need moved from the old box to your new mailbox.
Members with @michtel.com email address will continue to use this link to check email. These mailboxes will not be moved to First Step

Check your new First Step mailbox here

any new email will be here for mich.com, bignet.net, bignetnorth.net and benzie.com

Technical questions? Call our HelpDesk
24 hours a day, 7 days a week

Click here for more
information on the
MichTel/First Step transition

If you have not heard from
us yet, give us a call...

we look forward to
hearing from you!

Toll Free: 1.800.385.9000

Member Services is available
Monday - Friday, 10 am - 5:30 pm ET