If you are not yet a First Step Member, call us toll free to get started: 1.800.385.9000

If you already have an active First Step account, click here to go to the First Step Account Manager. Log into the Account Manager with your username and password. Click on "Authorize Long Distance Service" to access the authorization form. The Federal Communications Commission (FCC) requires proof that a carrier has obtained authorization prior to switching a consumer's service. If you are not yet a First Step Member, call us toll free to get started: 1.800.385.9000

If you already have an active First Step account, click here to go to the First Step Account Manager. Log into the Account Manager with your username and password. Click on "Authorize Long Distance Service" to access the authorization form. First Step does not charge any set up or switching fees for you to join. However, your current carrier may charge you a switching fee for each phone line. Typically, this fee is $5-10 per line. While First Step cannot be responsible for fees assessed by another company, you will quickly save more than this amount on your phone bills by using First Step's service.

If you have any questions or require assistance, call First Step toll free: 1.800.385.9000 First Step offers traditional telephone service through the phone lines, not through the computer. You'll just pick up the phone and make your call. There are no extra numbers to dial.

If you are not yet a First Step Member, call us toll free to get started: 1.800.385.9000 Basically, there are four types of calls you can make. By learning the differences, you can better understand your calling needs. If you have any questions at all, please call First Step toll free at 1.800.385.9000 today!

1. Local
Local calls are calls within your immediate area that you are not charged for. Rather, they are included in your plan through your local phone company. First Step does not offer local service at this time. Contact your local phone company to find out where your local calling area is.

2. Local Toll
Local Toll calls are calls outside your local and extended area but within your Local Access and Transport Area (LATA). A LATA refers to a regional boundary drawn by the government. Local Toll calls may be dialed as 1+Area Code and Phone Number. (With First Step, all local toll calls are just 4.9 cents per minute, 24 hours a day, 7 days a week.)

3. Long Distance
Long Distance calls are outside of your local and local toll calling areas. You have to dial 1+Area Code for these calls, which may be to areas in your home state or throughout the United States. (With First Step, all long distance calls are just 4.9 cents per minute, 24 hours a day, 7 days a week.)

4. International
All calls outside the United States are considered International calls. First Step features great International rates around the world. These rates vary - contact First Step for current rates to the country you are calling. First Step does not offer local telephone service at this time. Your local carrier provides your dial tone, local calls (in your neighborhood) and any features, such as Caller ID and Call Waiting.

First Step saves you money on long distance, local toll and international calling. Call toll free for details and to get started: 1.800.385.9000 You will be notified by First Step when service has been activated. It can take up to 15 business days from the date we receive your authorization to switch your service.

If you have any questions, call First Step toll free: 1.800.385.9000 You can call the following numbers to verify your choice of carriers. You will hear a recorded voice message stating the name of the phone company serving your account.

Notice: You will NOT hear "First Step" when you call. Depending on the area you are calling from, you will hear one of the following companies: Qwest, LCI, or LGT. First Step purchases large volumes of service from these networks and we pass the savings along to you!

To verify your current carrier for long distance, call toll free: 1.700.555.4141
To verify your current carrier for local toll service, dial 1+Your Area Code+700.4141

If you have any questions or require assistance, call First Step toll free: 1.800.385.9000 No. First Step's charges will not appear on your phone bill. You will be billed directly by First Step for your calls.

If you have any questions or require assistance, call First Step toll free: 1.800.385.9000 Sign into the First Step Account Manager with your username and password. At the "Member Snapshot", click on the link labeled "Click here to access your detailed Long Distance Calling Records" (appears at the bottom of the page).

A new window will open up. Use your 10 digit phone number for the "Account" and your Internet access or long distance password to access your account. On the next screen, click "Submit Query" to access your current call records. Previous months' usage are available as well.

If you have any questions or require assistance, call First Step toll free: 1.800.385.9000 Absolutely! Sign up each of your phone lines with First Step and save on them all. First Step's low $3.00 monthly fee applies only to the first line. Additional lines at the same location can be signed up without additional monthly fees. (First Step will even waive the $3.00 fee if you sign up for Internet Access or Web Site Hosting.)

If you have any questions or require assistance, call First Step toll free: 1.800.385.9000 Yes, First Step's Telephone Service can be used to send faxes.

Call First Step toll free to get started: 1.800.385.9000 Long Distance charges are billed monthly. You will receive an invoice in your e-mail each month with your usage charges, unless you have paper statements, check debit or credit card billing.

If you have any questions or require assistance, call First Step toll free: 1.800.385.9000 First Step's rate is just 4.9 cents per minute for all calls within the continental United States. International rates vary.

Call First Step toll free to get started: 1.800.385.9000 First Step features fantastic international rates throughout the world. International rates vary – contact First Step for current rates to countries you are interested in. Have the phone number you are planning to call ready, as we will verify the rate for that call.

NOTE:International rates fluctuate frequently, sometimes weekly. Please check often to verify the current rate. Rates are for regular land-line telephones only. Rates for cell phones and to other types of non-land-line international calls may be significantly higher.

If you have any questions or require assistance, call First Step toll free: 1.800.385.9000
Dial 011, the country code, then the phone number. Your call will be billed at First Step's great international rates. You do not need to dial 011 before calls to Canada.

NOTE: Calls to cellular phones and to other non-standard land line phones may incur additional surcharges. With First Step, you will not see any taxes or surcharges - NONE. They are included in our low rates. In other words, if you do not make a long distance, local toll or international call all month, you will pay just $3.00 - not a penny more. (First Step will even waive the $3.00 fee if you sign up for Internet Access or Web Site Hosting.)

If you have any questions or require assistance, call First Step toll free: 1.800.385.9000 Your carrier for local telephone service provides features such as Caller ID and Call Waiting. First Step simply saves you money on long distance, local toll and international calling. We do not offer local service at this time.

Call toll free for details and to get started: 1.800.385.9000 If your current carrier will not allow you to switch, it may be due to the following:

1. You have a block or freeze on your account, which prevents your service from being switched without your authorization. Click on the previous question, "I have a long distance block/freeze on my account. How do I switch?", for instructions.

2. You have a billing dispute or outstanding balance due with your current carrier. If this is the case, these matters must be resolved for your account to be released. At that time, you will be able to switch to First Step.

Call First Step toll free for assistance or further instructions: 1.800.385.9000 If you change your phone number, or anything else related to your account (name, address, etc.) notify First Step right away. You will need to submit an authorization form for the new phone number in order to continue service with First Step.

Call First Step toll free for assistance or further instructions: 1.800.385.9000 If you are planning to move, notify First Step right away. If your phone number(s) will remain the same, we will simply need your new address to update your records. However, if your phone number(s) will change, you will need to submit an authorization form for the new phone number(s) in order to continue service with First Step.

Call First Step toll free for assistance or further assistance: 1.800.385.9000 First Step's advertised rates are our everyday, NON-promotional rates. There are no tricks or gimmicks! Many other companies advertise low rates, which turn out to be only for state to state calls, at certain times or days, or require you to dial access codes prior to each call.

Call toll free for details and to get started: 1.800.385.9000 Many other companies advertise low rates, which turn out to be only for state to state calls, at certain times or days, or require you to dial access codes prior to each call. Some companies lure you in with low rates, only to raise them after you have switched.

First Step's advertised rates are our everyday, NON-promotional rates. There are no tricks or gimmicks!

Call toll free for details and to get started: 1.800.385.9000 "Slamming" is the illegal practice of changing a consumer's telephone service - local and/or long distance service - without permission. First Step does not require contracts or commitments for Telephone Service - we let our great services stand for themselves.

Call toll free for details and to get started: 1.800.385.9000 Yes! When you switch to First Step, you're phone number will remain the same.

Call toll free for details and to get started: 1.800.385.9000 Yes! First Step Members are able to make Credit Card payments by accessing the First Step Account Manager.

Call First Step toll free for assistance or further instruction: 1.800.385.9000 First Step simply provides long distance calling services. You should contact your local phone company to inquire about installation or repair of phone lines.

Call First Step toll free for assistance or further instructions: 1.800.385.9000 First Step's low $3.00 monthly service charge is considered "paid in advance". When you initially sign up for First Step Telephone Service, you may receive a one-time prorated invoice to align your account with the current billing cycle. (First Step will even waive the $3.00 fee if you sign up for Internet Access or Web Site Hosting.)

On the other hand, your actual long distance usage charges are billed at the beginning of the month for the previous month's charges.

Call toll free for details and to get started: 1.800.385.9000 First Step's rates are the same for residential and business accounts.

Call toll free for details and to get started: 1.800.385.9000 Your local phone company will not show "First Step" as your carrier for long distance service. Rather, depending on the area you are calling from, they will show one of the following companies: Qwest, LCI, or LGT.

First Step purchases large volumes of service from these networks and we pass the savings along to you!

Call toll free for details and to get started: 1.800.385.9000