- FirstStep's Refund and Cancellation Policy -

FirstStep allows it's customers to cancel the service in the first two weeks and owe us nothing. On credit card subscriptions we will refund the charged card 100% of the subscription amount if the service is canceled within the first two weeks, otherwise the refund is based on services we will not render at the beginning of the next month.

All services are paid for a month in advance of service. If you cancel service and you have paid in advance, we will refund unused full months. Example: If you cancel on January 20th and paid for the month of January, you have used the service for January and your account will be deactivated on January 31, no refund is due. If you have already paid for February, you will get a refund for the month of February.

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Refund Policy on Pre-Paid Services

Early termination of any pre-paid service* will be charged the monthly rate amount for any used months and the remaining balance will be refunded to you.

   Example:
Unlimited monthly rate is $19.95
Unlimited annual rate is $199.50 (~$16.63 a month)

If annual service is ordered and service is cancel in the first 3 months, your charges for the first 3 months will be at the full monthly rate of $19.95 and the remaining balance will be refunded.

Refund Example
Annual Rate:		$199.50
3 Month Rate:	-	$59.85 ($19.95 a month)
Refund:		$139.65

*Pre-Paid Service: Any rate group which is charged on a quarterly, semi-annual or annual basis.

If you have any questions please call our office at 1-800-385-9000.